In Vitally’s series, ‘17 Questions on the Future of Customer Success’, we’ll chat with Customer Success professionals, from Customer Success Managers to Chief Customer Officers, and everyone in between, to gain insight into both their individual roles and the ever-evolving Customer Success space.

In this episode, we’re chatting with Sarah Cunningham-Scharf, Head of Customer Success at Great Question.

Meet Sarah—Head of CS at Great Question. Sarah is based in Toronto, and has been working in Customer Success for two years. Prior to heading up Customer Success at Great Question, Sarah led Customer Success at Pulse.qa. Before working in Customer Success, Sarah worked in marketing (content and field marketing), and was operating as a freelance journalist.

Check out the rest of the '17 Questions on the Future of Customer Success' series:

Samuel Blount, Head of Sales & Customer Success @ Filestage: bit.ly/3cFDbNR
Nicholas Zeisler, CX Strategist & Author: bit.ly/3nLvjRb
Chris Jewitt, Customer Success Manager @ Klaus: bit.ly/3l2JZKb
Sarah Steingraber, Manager of Mid-Market Customer Success @ Sendoso: bit.ly/3ELyIph

Check out more Vitally Customer Stories: www.vitally.io/customers

About Vitally: Vitally is a Customer Success platform that strikes the perfect balance between power, flexibility, and simplicity. We empower CS teams with powerful analytics, automation, and project management capabilities, helping them create effective, timely customer experiences.

Learn more about Vitally: bit.ly/3cDTPgW