Techniques for approaching conflict are helpful but shifting your mindset from armoring up and defending to one of empathy and curiosity: game changing.

In this True Snacks clip, Kristine Scott shares what she’s learned about conflict resolution from her firsthand experience, first while growing with a lot of conflict, then in her early career learning from youth living on the streets who had to learn conflict resolution skills to survive.

What Kristine has learned, however, is not only a set of techniques to resolve conflict, but she shares a perspective shift away from threat reduction and towards empathy and compassion towards someone who is hurting and who is searching for help.

In this episode, Kristine answers the following questions:
• What is conflict resolution? What is a Conflict Resolutionary?
• What are the principles of conflict resolution?
• How to change your approach to conflict?
• What is the role of empathy and curiosity in conflict resolution?

Watch the full episode at    • How to Resolve Conflict in Organizati...  

Kristine's company, Seattle Conflict Resolution: www.seattleconflictresolution.com/

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Music in this episode created by Ian Kastner.

“True Snacks” is a series of excerpts from the "What Do You Know To Be True?" podcast. The purpose behind this series to share some of the key learning moments from the podcast.

"What Do You Know To Be True?" is a series of conversations where I speak with interesting people about their special talent or superhero power and the meaningful impact it has on others. The intention is to learn more about their experience with their superhero power, so that we can learn something about the special talent in each of us which allows us to connect more deeply with our purpose.

"What Do You Know To Be True?" is hosted by Roger Kastner, is a production of Three Blue Pens, and is recorded on the ancestral lands of the Duwamish and Suquamish people. To discover the ancestral lands of the indigenous people whose land you may be on, go to: native-land.ca/

ABOUT THE PODCAST

Charting a path to purpose starts with a deeper understanding of one’s superhero power and how to make a meaningful impact in service of others.

This podcast is for anyone who helps other people unlock their challenges and achieve their potential. Our audience wants to think deeply about their work and how to increase the positive impact it has in service of others.

The goal of these conversations is not to try to emulate it or “hack” our way to a new talent. Instead, the intention is to learn more about their experiences with their superhero power, and in doing so maybe learn something about the special talent in each of us that makes us unique.

Our guests bring humility, insights, gratitude, and humor as they delve deep into their experiences, learnings, and impact their "superhero power" has had when used successfully.

The path to purpose: Ordinary people, extraordinary talent, meaningful impact in the service of others.