FlySafair has faced public backlash for its overbooking policy, which came under scrutiny after a passenger, Thato Miles Nsala, tweeted about being denied boarding despite paying for a ticket. The tweet went viral, sparking widespread criticism. FlySafair explained that overbooking helps keep ticket prices affordable by accounting for "no-shows," but the explanation and subsequent apology failed to calm public anger. Critics labeled the practice unethical, with one user questioning how airlines value the losses passengers incur from missed flights. Overbooking is a common industry practice worldwide, aimed at optimizing revenue, but it often compromises passenger trust and convenience.